EasyBuy PRO — Support
EasyBuy PRO is an app to search and compare products, prices and deals at nearby stores and online retailers. This page covers its features, the permissions it needs and solutions to the most common issues.
Main features
Text search
Type a product name to quickly find it across stores and retailers.
Photo search
Take or upload a photo of the product and the app looks for similar matches.
Voice search
Dictate what you're looking for and the app turns your voice into a text search.
Barcode scanning
Point the camera at the barcode to identify the exact product.
Location and nearby stores
Uses your current location to show stores and deals near you.
Physical, online and mixed stores
Compares results from brick-and-mortar retailers, fully online stores and mixed businesses.
Address and directions
Check the store's address and open directions to get there.
Favorites, alerts and history
Save favorite products, get alerts and review your search history.
Required permissions
EasyBuy PRO may request access to camera, microphone, location and notifications depending on the feature you use. You can enable them like this:
iPhone (iOS)
- Camera: Settings → EasyBuy PRO → Camera → turn on.
- Microphone: Settings → EasyBuy PRO → Microphone → turn on.
- Location: Settings → Privacy & Security → Location Services → EasyBuy PRO → choose "While Using the App".
- Notifications: Settings → Notifications → EasyBuy PRO → turn on "Allow Notifications".
Android
- Camera, microphone and location: Settings → Apps → EasyBuy PRO → Permissions → turn on each one. For location, choose "Allow only while using the app" for better accuracy.
- Notifications: Settings → Apps → EasyBuy PRO → Notifications → turn on.
If you deny a permission by mistake, you can always turn it back on from these same menus without reinstalling the app.
Troubleshooting
Search shows no results
Check your internet connection, make sure the term is spelled correctly, and try a more general word. If the problem continues, close and reopen the app.
Photo search doesn't work
Confirm that camera permission is enabled (see the permissions section above). Try better lighting and make sure the product fills most of the frame.
Microphone doesn't work
Check that microphone permission is enabled. Make sure no other app is using the microphone at that moment and that your system volume isn't muted.
Location shown is incorrect
Turn on GPS or high-accuracy location services on your phone. Indoors, accuracy can drop; go to an open space if possible.
A store's address doesn't show
Some online or mixed businesses don't have a physical location, so an address may not always be available. If you think a store with a physical location is missing information, reach out using the contact form.
The map or "Get directions" button doesn't work
Make sure you have a maps app installed and that location permission is enabled. Check your internet connection and try again.
How to close and reopen the app
iPhone: swipe up from the bottom and hold until you see open apps, then swipe EasyBuy PRO up to close it. Android: use the recent apps button and swipe EasyBuy PRO off the screen. Then reopen it from the usual icon.
Contact
Need specific help? Fill out this form; when you submit it, your email app will open with the details already written to our support address. If you have a screenshot, attach it directly to that email before sending.
Privacy
You can review Tradumente's privacy policy to learn how information is handled. EasyBuy PRO's favorites and search history are stored mainly on your own device, and you can clear them from the app's settings or by uninstalling it. If you want to request deletion of your account or personal data linked to your email, write to us at max.arredondo.canada@gmail.com with the email address you use for the app; we'll process the request as soon as possible.